Please note that TNR Doors supports diversity, equity and a workplace free from harassment and discrimination. TNR Doors is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the recruitment, selection and/or assessment process, please advise the HR representative of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process. While we thank all applicants, we will only respond to those we wish to interview.
Field Service Technician
We are looking to add a bilingual (French & English) Field Service Technician to our existing team. In this role, you will provide technical support to customers and other internal departments via telephone, email and/or site visits in order to solve issues.
Who We Are …
In August 2017, TNR Industrial Doors joined one of the world’s leading door manufacturers and global leader in today’s building components industry …. The Hörmann Group. The family’s name has become synonymous to brand quality products covering a wide range of doors in residential, commercial and industrial applications. Constant innovation, quality assurance and close proximity to customers are the keys to the company’s permanent growth and lasting success. Operated by the third and fourth generation, Hörmann currently serves customers in more than 30 countries with a multitude of quality products.
At TNR Doors, we continue to take great pride in providing our customers with industrial and commercial rubber roll-up doors to meet each of their specific needs. We have a proven track record of success and we look forward to our continued growth. We recognize that our employees are integral to our success and we strive to continually foster teamwork while ensuring that we provide our employees with a progressive workplace and supportive people relations.
The Responsibilities …
Provide solutions for problems with electrical electronic controls;
Assist with R&D prototyping, testing and data collection;
Act as technical liaison with electrical and other suppliers as required;
Maintain product service manuals and warranty documentation;
Make site visits to perform or oversee the required work in all aspects of installation, maintenance, troubleshooting and repairs;
Assist with the design, build, maintenance and set-up of trade show working displays and may attend same;
Resolve warranty issues following established warranty policy and process; and
Actively participate in the NCR (non-conformance report) process for any cases where Field Services needs to investigate or develop corrective/preventative actions.
About You …
Exceptional mechanical aptitude and problem-solving abilities;
Knowledge of relay logic, PLCs and Frequency Inverters;
Strong interpersonal and communication skills;
Able to manage multiple priorities and deadlines;
Able to travel and work overtime if required; and
Bilingual, French Canadian – conversational fluency required.
Your Education …
Electrical or Mechanical Engineering Technician Diploma or similar
Your Experience …
Previous experience in sales and/or customer service
Previous experience troubleshooting control circuitry and mechanical systems
Other Details …
Salary – to commensurate with experience
Benefits – active after probationary period
Other perks – available as requirements are met
How To Apply …
If this role piques your curiosity and if you believe you have the necessary skills, then we’d like to hear from you. Please submit your resume along with a cover letter explaining why you are interested in this role to .
We are a growing company and always on the lookout for dynamic people to join our team. If there isn’t a current opening that captures your interest but you want to join the TNR team, please send us your resume and tell us the job title that interests you. Your resume will be kept for 6 months and if an opportunity becomes available that matches your skillset, we may contact you. If there are no current opportunities, we will still accept General Applications.
If you are submitting a general application, you will be contacted at the time an appropriate opportunity becomes available. Please note that while we thank all applicants, we will only respond to those we wish to interview.